Rental agreement and house rules

The Lemon Lodge
Alojamento Local 114957/AL.

This rental agreement governs the relation between the Property owner (The Lemon Lodge) and you (tenant). Rental Valley acts as an agent of the Property owner and is not party to the rental contract.

Click here for the livro de reclamação

House rules

▪ This is a non smoking property (inside)
▪ No parties are allowed
▪ No (bon)fires due to fire hazards in the dry summer
▪ Do not flush anything in the toilet. No feminine products should be flushed at any time.Please use the bins in each toilet.
▪ Pets aren’t permitted in our rental units.
▪ Pls be quiet between 22.00 and 07.00.
▪ At other times keep noise within normally acceptable limits.
▪ Only registered Guests are allowed in the Accommodation.
▪ Maximum occupancy: The maximum number of Guests is limited for each Accommodation as indicated on the rental agreement. Extra people could be accepted only after prior agreement from us. An additional charge per extra person may be due. If at any given moment there are more people on the premises than agreed, this will result in a fine of EUR 150,- per occurrence and per person exceeding the agreed maximum, notwithstanding the right to then deny access to all non-registered persons.
▪ Light must be switched off when leaving the Accommodation. (also during short periods of absence).
▪ All debris, rubbish and discards are placed in the rubbish bin, pls note that we separate our waste.
▪ Soiled dishes are placed in the dishwasher and cleaned.
▪ All charges accrued during the stay are paid prior to departure.
▪ The house is left clean at the end of the stay.

In case of nuisance the deposit can be withheld by us and the stay can be terminated.

Reasonable specific house rules can additionally be asked at the premises.

Definitions

Property owner (we/us): The person owning the property and any property manager renting out the Accommodation in its own name. Tenant (You): the person renting the Accommodation. Rental Valley: the agent of the Property owner, acting on behalf of the Property owner. Accommodation: The rented object in whichever form and under whatever name that is rented out by the Property owner, including al movable and immovable property that is/was present on the premises at the start of the period of rent. Guests: the persons that stay in the Accommodation based on the rental agreement.

1. Rental object

1.1 You rent the Accommodation as described in the booking form. Details of the location of the Accommodation will be provided in the booking confirmation.

1.2 The Accommodation can be rented only for a period of less than three months and only for recreational purpose, unless specifically stated otherwise.

1.3 We will ensure the Accommodation is clean at the start of the period of rent and accessible during the check-in period.

2. Price

2.1 The prices indicated in the agreement are established on the basis of the economic situation at the day of your reservation.

2.2 We reserve the right to alter the price if taxes or fees of third parties not directly involved in the performance of the services are altered before the date of your stay (tourist tax etc.).

3. Payment

3.1 The total rental fee (100%) is due thirty (30) days before your arrival date. An advance payment may be asked.

3.2 After payment is due, interest and extra-judicial (debt collection) costs are forfeited in congruence with Dutch law. If payment has not been received within 14 days after a payment reminder is received by you, we have the right to terminate the contract and claim damages. Such payment reminder can be send by email.

3.3 In any occasion, if the total rental fee or deposit has not been received prior to arrival, our service will be suspended and you will have no right of access to the Accommodation. 

4. Cancellations

4.1 We are even more flexible during Covid, 100% refunds if you cancel 7 days or more before your day of arrival, we’ll charge 50% if you cancel less then 7days prior to arrival.

5. Identification

5.1 Upon arrival we may ask to see your official identification to verify your identity. If no identification is provided or if the information does not match the personal details provided during the booking, we have the right to deny access to the Accommodation.

5.2 If there is a legal obligation to register personal information of you or Guests, you shallprovide such information as requested. If the requested obligatory information is not provided we have the right (and obligation) to deny access to the Accommodation.

6. Obligations of you and Guests

6.1 You and all Guests have to conform with these terms and conditions and the house rules. You and all Guests will refrain from causing any nuisance.

6.2 If you or any Guest acts contrary to these terms and conditions, the house rules or cause nuisance, we have the right to terminate your stay and deny you and all Guests further access to the Accommodation. A prior warning shall (only) be given if this is reasonable considering the circumstances.

6.3 You will inform all Guests of these terms and conditions and the house rules. By using the Accommodation the Guests are bound by these terms and conditions and the house rules.

7. Check-in and check-out time

7.1 The check-in time is between 16.00 and 21.00. Unless agreed otherwise

7.2 The check-out time is 11.00. For late check out a charge of EUR 50,- applies for the first three hours. After that period of three hours an additional day of rent is charged (per late day) notwithstanding the right to claim damages and the right to deny further access to the Accommodation. Contact us for early check-in options.

8. Deposit and damage

8.1 A deposit shall be asked. The amount of the deposit, the due date and the deposit rules are determined on the booking website. If there are no specific deposit rules on the booking platform, the following applies:

8.2 After arrival you have to inspect the Accommodation and notify us (or Rental Valley that acts on our behalf) of any damages immediately. Damages not mentioned before 19.00hr of the first day shall be presumed to have been occurred during your stay.

8.3 You are responsible for damages to the Accommodation or household contents, beyond normal wear and tear.

8.4 In case of nuisance the deposit can be withheld by us.

8.5 Swikly is the external party that is contracted to collect and return the deposit and to decide as an independent party on any damage claims regarding the deposit. Both parties shall be bound by their decision.

9. Responsibility and force majeure

9.1 We are not accountable for climatic phenomena and other types of force majeure. If we have to alter or cancel your stay due to force majeure you will have a right of refund proportional to the period that no stay was provided. You will have no right for compensation of further damages.

9.2 If the reason for not being able to stay in the Accommodation is not attributable to us (such as illness of Guests, not being able to arrive, etc. ) there is no right of refund.

10. Complaints

10.1 If you have any complaints you are compelled to notify us (or Rental Valley that acts on our behalf) as soon as possible. This allows us to solve the problem.

10.2 If the complaint was not properly solved, a written complaint should be submitted within 1 (one) month after the period of stay. Complaints that are not submitted within due time are not admissible.

11. Liability of us and limitations

11.1 Liability for damages not related to personal injury is limited to a maximum of the amount of the rental fee.

11.2 Liability for personal injury is limited up to the amount of the insured sum of our liability insurance.

11.3 Limitations of liability do not include the deductible and are not applicable if the damage is caused intentionally or with gross negligence by us or otherwise not allowed by law.

11.4 All claims will expire after one year.

12. Other

12.1 Any exceptions to the above mentioned policies must be approved by us in writing in advance.

12.2 The house rules and these terms and conditions can be changed unilaterally by us at any given moment. If this affects the core provisions or results in a considerable and unreasonable disadvantage for you, the contract can be terminated by you within 14 days

after notice is given.

12.3 Any booking obtained under false pretence can be cancelled by us. The advance payment and/or deposit will remain due as damages in case the booking is cancelled by us.

12.4 This contract is governed by Dutch law, unless such choice of law is in conflict with mandatory provisions of law.

End note: We recommend you take out a travel and cancellation insurance for your trip.

Thank you for choosing our home for your holiday.

We hope that you have a pleasant stay!